What should I do if a transaction is declined?

If a transaction is declined, there could be various reasons, such a

• Insufficient funds: The customer may not have enough money in their account to cover the cost of the transaction.
• Card expired: The customer's credit card may have expired.
• Card blocked: The customer's credit card may have been blocked due to suspected fraud.
• Fraudulent transaction: The transaction may have been flagged as fraudulent by the credit card company.
• Technical error: There may have been a technical error with the payment processor.
• Location: The transaction may be declined if the customer is trying to make a purchase in a country that is not supported by their card.
• Maximum daily limit: The customer may have reached their daily spending limit on their card.
• Minimum purchase amount: The transaction may be declined if the customer is trying to make a purchase that is below the minimum purchase amount for their card.

NFC Payment Limit: Typically customers use contactless payments through both debit and credit cards for up to S$200. What it meant was that a customer could tap and pay up to S$200, without the need to enter a pin or Signature.

If a transaction is declined, the customer should try again later or contact their credit card company for more information.