How do I process a refund using the payment terminal?

To process a refund, follow these general steps:

1. Access the refund function on the payment terminal.
2. Go to the history, select the transaction, and view the necessary transaction details, such as the original transaction amount, transaction ID, or reference number.
3. Specify the refund amount.
4. Follow the prompts on the terminal to complete the refund transaction.
5. Provide the customer with a refund receipt as proof of the refund.