Hold Time or Lead Time is a time set for advance/future order where based on Lead Time defined in order type settings, background job will automatically move advance order from Future tab to Live tab leading to delivery time set by customer.
- Login to eCMS with chain/brand credential
- Tier > Setting Tier
- Setting Tier will be displayed
- On the selected Setting Tier go to Action column and click on the “Setting Setting List” icon
- By default Other Settings tab will be displayed
- Scroll down to the bottom page and make sure the "Advanced ordering POS on hold" is ticked. This feature on hold the orders and sends to POS before the lead time
- Click SAVE
- Now to set the Lead Time, go to Order Type tab
- Ensure that the Order Type is selected (Dine in/Take Away/Delivery Now)
- On the selected order types, look for Lead Time. Set the required lead time in minutes
- Repeat the same step for the other order type (if applicable)
- Click SAVE
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