How to set hold-time for SmartWeb advance order?

Hold Time or Lead Time is a time set for advance/future order where based on Lead Time defined in order type settings, background job will automatically move advance order from Future tab to Live tab leading to delivery time set by customer.

1. Login to eCMS with chain/brand credential
2. Tier > Setting Tier
   
   
3. Setting Tier will be displayed
4. On the selected Setting Tier go to Action column and click on the “Setting Setting List” icon
   
   
   
5. By default Other Settings tab will be displayed
6. Scroll down to the bottom page and make sure the "Advanced ordering POS on hold" is ticked. This feature on hold the orders and sends to POS before the lead time
   
   
7. Click SAVE
8. Now to set the Lead Time, go to Order Type tab
   
   
9. Ensure that the Order Type is selected (Dine in/Take Away/Delivery Now)
10. On the selected order types, look for Lead Time. Set the required lead time in minutes
    
    Important notes: Lead time is equal to the time that advance order will go to live tab order. For example if you put 60, order will go to live tab order 60 minutes before the actual advance order time.
    
    Merchants leveraging advance order with current day enable suggested setting is: lead time should be double of slot time. Some case when lead time is short: system show near advance slot window and user choose it and take time to order and once they place order it almost cross the slot time or in between of slot time and raise issues like advance order arriving or printing late. Slot time is 30 min then lead time put 60 min. And put min lead time as 60 min to avoid small time overlaps
    
    
    
11. Repeat the same step for the other order type (if applicable)
12. Click SAVE