How to setup wait time banner notification

Overview 
The Wait Time Notification feature is a new addition to SmartWeb designed to inform your customers about the expected wait time before they can begin the ordering journey. This feature will display a banner or a GIF on the homepage of SmartWeb and can be easily configured through the eCMS (content management system). Restaurant staff can manually set the displaying time of the banner at the store level using eCMS.

Feature details 

• Order Type Wait Time Support - The Wait Time Notification feature supports both Dine-In and Takeaway orders.
• Notification Banner: A prominent banner will be displayed on the homepage of SmartWeb, providing customers with information about the expected wait time.
• Banner Display Time: The restaurant staff has the flexibility to manually set the displaying time of the banner. Once the wait time has expired, the banner will be automatically removed from the homepage.
• Banner Image Type & Size: The Brand Manager can add a customizable image that includes support for a GIF format. Alternatively, the feature also supports PNG, JPG, and JPEG image formats. The recommended image resolution is 418 × 278 pixels, and the file size should not exceed 2MB.
• Config Custom Message Support: The SmartWeb system allows for the configuration of a custom message with a maximum of 120 characters. This allows the restaurant to further personalize the notification to customers.

How to Enable

Step 1:

1. Log in as a Brand Manager.
2. Navigate to Settings → Brand Settings → Dining Experience Preparation Time.
3. Enable the Feature toggle button.
4. Upload the banner GIF/Image under "Preparation Wait Time Image" (as indicated in the banner section above - Section 2).
5. Enter the generic message you wish to display on the banner (as highlighted in the banner section above - Section 4).
6. Note that the message in Section 3 is hardcoded, but the wait time can be configured by the staff at the store level.

Step 2:

1. Log in as a Store Manager.
2. Navigate to Settings → SmartWeb Settings → Seating Time.
3. Enable the toggle button for the desired order type.
4. Select the Expected Wait Time from the dropdown menu, as highlighted in Section 3 of the banner above.
5. Choose the Effective Duration from the dropdown menu. The banner will continue displaying until the specified "Active until" time.