Implementing Postpay Standalone 1.0: A Comprehensive Support Guide

Modified on Mon, 19 Aug at 9:58 AM

Prerequisites

Before proceeding, ensure that all eCMS and Printer Console configurations have been completed.

Settings:

Printer Console Settings:

QR Print Configuration - Select "Table View" as the QR Layout Type.
Printer Settings - Enable the "QR Code printing" toggle, and make sure to select the appropriate printer.
Console Features - Enable the "Dynamic QR code order" toggle to activate the "QR Order" menu.

eCMS Settings:

Admin Level:

Before enabling eCMS settings, follow these steps:

Delete all existing QR codes associated with this merchant.
Ensure that all tables are in a closed status.
Select the 'Edit Store' option.
Choose the solution type: Order & Postpay - Pay at Table.

Brand Level:

Enable Standalone settings in the "Other Settings" page, accessible via the path: /setting-other.
Activate the 'View Bill' settings in the "Other Settings" page, path: /setting-other.
Set the Service type to "Table service."
Set the Payment type to "No Payment."

Setting Tier:

Configure the Order Type in the Setting Tier.

Payment Mapping:

Define Terminal ID as "SP."
Set up the Smartpay endpoint.

Settings Page:

Navigate to the System settings page to complete the configuration.

Postpay Standalone 1.0

We offer multiple QR Code Ordering solutions, primarily focusing on order and payment. However, there's a significant market segment known as fine dining, where diners place multiple orders and settle the payment when leaving the restaurant. We aim to address this segment with our standalone solution, providing fine dining features to standalone merchants.

End-to-End Postpaid Journey in Printer Console:

No	Steps	Screenshot
1	Tap any vacant table.
2	Select the number of diners from the available options or choose "Custom Pax" for more diners. Ensure the "CONFIRM AND PRINT QR" button is enabled.
3	Tap the "CONFIRM AND PRINT QR" button. A success notification will appear, and the table's status will change to "Unpaid." It will display the number of diners, time since allocation, active QR code status, and total price.	The QR receipt
4	Scan the QR code from the receipt and confirm the order on Smartweb. The order will appear on the "QR Order" page with the updated total price.
5	Tap the selected table to view the bill. The bill window will display the number of diners, QR status with remaining expiry time, order items, and buttons for "Reprint QR" and "Pay Bill."
6	Tap "Pay Bill" to proceed. The "Payment Summary" window will appear.
7	Select a cash payment option or use "Custom Cash" if needed. Confirm the payment.
8	The "Payment Confirmed" window will display the total bill, cash payment, and change.
9	Return to the "QR Order" page. The table status will change to "Paid," and the remaining item total will be updated to "0.00."

Merchant Self Troubleshooting:

Merchants can now troubleshoot when no new orders are received on the 'Live Order' page. They can confirm 'restart order fetching' to resolve issues.
If the issue persists, merchants can follow standard troubleshooting steps: log out, restart the device, and log in again.

Miscellaneous:

The report option has been moved to the setting page for better usability.
The Kitchen Display setup has been simplified by removing customer receipt options.
Customer receipts will print before kitchen receipts.
Delivery/pick-up times will be printed for advanced orders.
- Take Away Later
- Delivery Later
- Curbside (Advanced Order)
Increased header space for receipt printing, accommodating extra space in receipt headers.

To note for Postpay Standalone Version 1.0:

The system cannot distinguish between paid and unpaid items in multiple orders.
QRs generated from the merchant console are not fully supported in PC postpay flow.
Payment in Postpay Standalone won't affect orders in PC orders page.
Void/refund orders do not reflect in the QR order screen.
To generate a QR code for a table, QR printing setup must be done.
To close a table, remaining payments must be marked as done.