How to Implement Redcat CRM Voucher Mechanisms in SmartWeb

Implementing Redcat CRM voucher mechanisms across SmartWeb, SmartKiosk, and POS systems enhances the customer experience and promotes loyalty through efficient rewards redemption. By following the outlined steps and utilizing the provided test environments, businesses can seamlessly integrate and leverage Redcat’s powerful features for optimized operations and customer satisfaction.

Here’s a step-by-step guide to configure and utilize these mechanisms effectively.

Redcat Setup at Brand Level:

Payment Mapping:

• Within the brand-level settings, configure payment mapping for Redcat.
• Navigate to Tier > Setting Tier > Click the setting icon > Payment Mapping.
  
• Map Redcat with relevant payment types such as Points and Voucher.
  
  

Redcat Integration in Android Smartkiosk

• Enable Redcat redeem mode in Smartkiosk settings.
  
• Select the order type and navigate to the home page.
  
• Users can tap on the scan memberID to log in as a member and explore available rewards and vouchers.
  
  

3. Redcat Portal Usage for Coupon Creation

Steps for Admins:

• Access the Redcat portal using provided credentials.
  
• Navigate to Loyalty and Ordering > Coupons.
  
  
• Choose the eligibility criteria for the coupon.
  
• Input the Name, Description, and select where the coupon is active (e.g., Ordering). Other fields are optional.
  
• Enter the discount amount and select the usage type (e.g., percentage off, fixed dollar amount).
  
• Input the start date and end date for the coupon. Other fields are optional.
  
• If creating an item level coupon, the PLUS field is required. Other fields are optional.
  
  Note: Ensure that coupons created are enabled for ordering and adhere to the supported coupon types provided by Redcat.
  
  

  Redcat Supported Coupon Types

  Coupon Type	Description
  Percentage off [Full Sale] (Code: 1)	Applies a percentage amount off the total sale.
  Dollars off [Full Sale] (Code: 2)	Applies a fixed dollar amount off the total sale.
  Percentage off [Item & Instructions] (Code: 5)	Provides a percentage discount on specific items and instructions (modifier/customization).
  Percentage off [Item Only] (Code: 81)	Applies a percentage discount on specific items, excluding any instructions.
  Dollars off [Item] (Code: 6)	Provides a fixed dollar reduction on specific PLUs, classes, or categories.
  Percentage off enforced PLU [Item] (Code: 13)	Applies a percentage reduction on specific PLUs.
  Buy One Get One Free Dollars Off [Item Only] (Code: 113)	Allows the purchase of one qualifying item and provides a discount on one target item.
  Buy One Get One Free Percentage Off [Item Only] (Code: 114)	Allows the purchase of one qualifying item and provides a percentage discount on one target item.

4. Steps for Customers:

• Customers can log in as members using their phone number or email on a merchant platform previously configured for Redcat.
  
  
  If the member is valid, the Ascentis password page will be displayed.

  
  The LOGIN button becomes active when the customer enters their password. If the password is valid, they will be directed to the SmartWeb order page.

  
  The customer can select SKIP, which will take them to the SmartWeb order page without signing in as a member.

  
  
• Upon successful login, customers can view their total points on the rewards panel and access their vouchers.
  
• During the checkout process, customers can utilize their points and vouchers for eligible items.
  
• After completing the order, earned points will be added to the customer's account.