How to request for full/partial refund using OTP

Refund can be triggered through Merchant Console with 2 types of verification; OTP and Passcode. This article will explain on how to perform refund using OTP.

Prerequisite: Please make sure that mobile number is added to receive OTP. Contact finance@tabsquare.com to add/change the phone number.

1. Login to ECMS Merchant Console or CMS Merchant Console with outlet credential
2.  Report > Refund
    
3. Click on Add Refund button
4. Fill in Order details
   1. Order No.
   2. Reason
   3. Type
      
      

5.  Click Save

6. Enter SMS OTP

7. Click Save

Note: It may take between 5 to 10 working days to process the refund to the end customer's credit/debit card