How to void/cancel order on TabSquare merchant console?

Explanation: Orders made through SmartWeb (Dine In, Take Away and Delivery) can be void/cancel from Merchant Console 

Condition: 

• Orders with CASHAC (pay at counter) payment only
• For other payment method please proceed with refund process. Refer KB article: 
  • How to request for full/partial refund using Passcode
  • How to request for full/partial refund using OTP
    

To void/cancel an order please follow the below steps:

1. Login to Merchant Console with outlet/store credential
2. Go to Order Management > Live Orders
   
   
3. Look for the Order ID as provided by merchant 
4. Click on Void button. If the void button is not available please contact TabSquare Support to enable it
   
   
5. Enter Staff PIN Number and click Yes.
   Note: If the merchant does not have a PIN already created please contact TabSquare Support