Customer Guide - How to Initiate a Refund Request

To request a refund, please reach out to the Merchant directly. When you do, make sure to provide them with the following essential information to ensure a smooth process:

Required Information for Your Refund Request

Mandatory Details:

• Order ID/Number (This is your TabSquare order ID)
• Order Amount
• Card Holder Name
• Merchant/Outlet Name
• Transaction Datetime (Date and time of your purchase)
• Customer Email Address
• Item List for Partial Refund: If you're requesting a partial refund due to missing items, please list them.

What Happens After You Submit Your Request?

Once you've provided all the necessary details to the Merchant, they'll take it from there! They'll formally submit the refund request on your behalf.  

Refund Processing Timeline

Please note that it may take 5 to 10 business days for the refund to be processed and reflected on your credit or debit card statement.