Merchant Guide - How to Perform Refund via Merchant Console

You can easily process full or partial refunds for orders directly through your Merchant Console. This guide will walk you through the steps.

Before You Start

• Verification Method: You'll need to use either an OTP (One-Time Passcode) or a 6-digit Passcode for verification. If you need to change your mobile number or passcode, please contact Tabsquare at help@tabsquare.com

Initiating a Refund

1. Login to access the Merchant Console using your outlet credentials.
   
   
2. Go to Report > Refund.
   
   
   
3. Click the Add Refund button.
   
   
   
4. Enter Order Details:
   • Order No: Enter the relevant order number.
   • Reason: Specify the reason for the refund.
   • Type: Select either Partial or Full refund.
     
     
     
5. Click Save.
6. Enter the OTP or Passcode (depending on your configured verification method).
7. Click Save to finalize the refund request.

Important Note

Refunds typically take 5 to 10 working days to process and reflect on the end customer's credit/debit card.