How to request for full/partial refund using Passcode?

Refund can be triggered through Merchant Console with 2 types of verification; OTP and Passcode. This article will explain on how to perform refund using the 6 digit refund passcode.

Prerequisite: Contact our Support Team to enable the Refund Dashboard in Merchant Console by submitting a ticket here. Once enabled, follow the below instructions.

How to issue refund via Merchant Console (Pre-Pay)

1. Login to ECMS Merchant Console or CMS Merchant Console with outlet credential
2. Go to REPORT > Refund
3. Select "Add Refund+" button
   
   
4. Fill in Order details
   • Order No.
   • Reason
   • Type
   • Amount (Partial refund)
     
     
     
5. Click Save
   
6. Enter the 6 digit refund passcode and click Continue
   
   
7. Refund is in process and the customer will receive the refund within 3-5 business days

 How to issue refund via Merchant Console (Order and Pay / Pay only)

1. Login to ECMS Merchant Console or CMS Merchant Console with outlet credential
2. Go to SETTINGS > QR Code > Transaction History
3. Choose the Payment ID to issue refund and click on the blue actions icon
   
   
4. Select Full or Partial refund
   
   
5. Enter the 6 digit refund passcode and click Continue
   
    
6. Refund is in process and the customer will receive the refund within 3-5 business days