How to request for full/partial refund using Passcode?

Modified on Tue, 25 Jul, 2023 at 6:46 AM

Refund can be triggered through Merchant Console with 2 types of verification; OTP and Passcode. This article will explain on how to perform refund using the 6 digit refund passcode.

 

Prerequisite: Contact our Support Team to enable the Refund Dashboard in Merchant Console by submitting a ticket here. Once enabled, follow the below instructions.


  

How to issue refund via Merchant Console (Pre-Pay)

  1. Login to ECMS Merchant Console or CMS Merchant Console with outlet credential
  2. Go to REPORT > Refund
  3. Select "Add Refund+" button

  4. Fill in Order details
    • Order No.
    • Reason
    • Type
    • Amount (Partial refund)


  5. Click Save
  6. Enter the 6 digit refund passcode and click Continue

  7. Refund is in process and the customer will receive the refund within 3-5 business days

 



 How to issue refund via Merchant Console (Order and Pay / Pay only)

  1. Login to ECMS Merchant Console or CMS Merchant Console with outlet credential
  2. Go to SETTINGS > QR Code > Transaction History
  3. Choose the Payment ID to issue refund and click on the blue actions icon

  4. Select Full or Partial refund

  5. Enter the 6 digit refund passcode and click Continue

     
  6. Refund is in process and the customer will receive the refund within 3-5 business days


 

 


 

 

 

 



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