How to initiate Refund from Razer portal?

Modified on Tue, 13 Jun, 2023 at 3:46 PM

Sign in to Razer Merchant Services' Merchant Portal
Click on Transactions tab
Click on Main Accounts
Click on the transaction number link
Click Request Cancel
Note: Applicable for transactions within 3 days ONLY
Click on Proceed
Click on OK after the cancel request is successful
The status will be shown as ReqCancel
The status will be updated to Cancelled once Razer team proceed to refund with the respective bank

If you have any questions on how you can ease any payment process with Razer Merchant Services, please contact Razer Support