[SG] Shihlin Taiwan Street Snacks

General Information

Chain Name: Shihlin Taiwan Street Snacks (Chain) 

Brand/Outlet Name: Shihlin Taiwan Street Snacks - 313 Somerset, Tampines

Product: SmartKiosk and Smartweb

Platform: eCMS

Payment Method: Adyen (Smartkiosk), Stripe (Smartweb)

Integration Used: Standalone

Any Unique Application/Configuration: Sunmi PDA to print kitchen receipts

Tabsquare Hardware: 1 Sunmi K2 mini kiosk, 1 Sunmi PDA for each store

Go Live Date: 05 Jan 2024

Implementation done by Lesan Gun

Merchant Ordering Flow

For SmartKiosk, after a customer placed their order, the kiosk receipt will be printed out from the kiosk built in printer. Kitchen receipt will be printed out in PC Sunmi PDA. For SmartWeb, customer scan the QR code and place their order. Customer made their payment through Stripe. Kitchen receipt will be printed out in PC Sunmi PDA.

Common Issues/ Errors with solutions

Issue/Errors	Solution	If not resolved, next course of action
Kiosk receipts did not print out although orders are successful, and paper is available	Resolved Kiosk 3.28.3 new version released with the fix	https://deliveryhero.slack.com/archives/C0319G5UVP0/p1708792905048489
STSS 313 Somerset kiosk order payments error	Check kiosk and payment terminal internet connection	-
Internet Connection	The connection must be with the sim card instead of wifi. Please ensure to turn off the wifi.	Product team currently working on the hotfix. https://deliveryhero.slack.com/archives/C034KK8UWJX/p1708420913268079
Request to show GST registration number in the kiosk receipt	Enable the features via kiosk	Example of receipt:

POC of the person who created the menu in case of any issues with the menu

Outlet/Branch/Vendor PIC contact details