How to set Public Holiday surcharge in ECMS?

Automated Configuration

1. Login to ECMS brand level
2. Go to Tier > Setting Tier
3. Create a new Setting Tier with Public Holiday settings i.e. additional tax amount
4. Go to TBD Tier and create a new TBD Tier to add any regular and/or season special items that should be applicable on holidays within a separate TBD tier (this part is optional if the brand does not have any special menu during PH then Default Tier can be used)
5. Go to SETTING > Brand Setting > Holiday Settings
6. Click on "Set Holiday"
   
   
7. Fill in the following fields:
   1. Holiday Name - Enter holiday name
   2. Dates - Select one or more dates on which the holiday will fall
   3. Setting Tier - Select the Setting Tier which should be applied on the store during the holiday 
   4. TBD Tier - Select the TBD tier which should be applied on the store during the holiday
   5. Stores - If the holiday setting does not apply to all store, click on ‘Edit’ button to select the applicable stores
      
      

Note: Settings Tier will be switched over at 00:00 on the date of the holiday date, based on the time zone in which the store is located. Hence, it is key to ensure that the location and time zone set for the store is accurate at all times.

Manual Configuration

IMPORTANT: 

• Once you have made the changes to set the PH surcharge, please remember to TURN OFF the PH surcharge in ECMS the next day
• In Australia, Surcharge is always a percentage. So, make sure Percentage is selected. Not the Value.
• Different customers may want different charge names. So, change accordingly. If the customer did not specify, configure it as “PH Surcharge“ 
• Some customers have an existing card charge in the settings tier. Example - Lonestar charges customers 2% every day. In PH, they charge 15% additionally. So, you need to configure it as 17%. 
• Australia Public Holidays please refer here

1. Login to eCMS with chain/brand credential
2. Go to Tiers and Setting Tier
   
   
3. Click on Setting Setting List for the affected Setting Tier (outlet location) 
4. Click on Order Type tab
   
   
5. Select the Order Type (Dine In, Take Away or Delivery Now)
6. Go to Charges > Select Value or Percentage > Enter the value
   Note: For example if the surcharge required is 10%, select 'Percentage' and key in '10' value 
   
   
7. If requested to apply the surcharge for both Dine In and Takeaway, please set the surcharge for both (if applicable to the outlet)
8. Scroll down and click on SAVE to apply changes
9. Please remember to TURN OFF the surcharge when Public Holiday is over