How to Use WhatsApp for Enhanced Engagement with SmartKiosk

Modified on Mon, 5 Aug at 12:56 PM

Are you looking for innovative ways to engage with your customers and enhance their experience at your restaurant? Introducing a simple WhatsApp-based solution integrated with SmartKiosk, where your customers can seamlessly interact with your brand, provide feedback, and receive exclusive vouchers. Keep reading to know how you can unlock this powerful feature.

The objective of this solution is to provide a convenient platform for you to engage with your customers via WhatsApp. By scanning the QR code on their order receipt generated on the SmartKiosk, your customers can opt-in to receive welcome vouchers after providing consent for marketing messages.

Steps to Follow:

This feature requires you to configure a QR code on SmartKiosk receipts, directing your customers to WhatsApp upon scanning.

Step 1: Navigate to Smart Kiosk Settings

Open the SmartKiosk application on your device.
Access the Settings menu.

Step 2: Access Advanced Settings

Within the Settings menu, find and click on "Advanced Settings."

Step 3: Configure Customer Receipt Settings

Look for the option labeled "Customer Receipt Settings" and select it.

Step 4: Enable Payment Detail Printing

Enable the option "Print Payment Detail on Kiosk Receipt." This ensures that the QR code will be printed on the receipt for customers to scan.

Step 5: Customize QR Header Text

Add an attention-grabbing header of your choice in the QR Header Text section. This header should entice customers to scan the QR code for exciting offers.

Step 6: Add URL to Body Section

In the body section, add this URL where customers will be redirected upon scanning the QR code.

Step 7: Enter Footer Text:

Enter a footer text of your choice to conclude the receipt. This could be a call to action encouraging customers to scan the QR code for exclusive benefits.

Step 8: Save Your Settings

Once you have customized the QR code settings to your preference, don't forget to save your changes.

By following these simple steps, you can seamlessly integrate WhatsApp into your SmartKiosk ecosystem, empowering you to foster lasting connections with your customers and drive business growth. Unlock the potential of WhatsApp for enhanced engagement today!